Refund policy

Certain types of items cannot be returned, like perishable goods such as food. If there is an issue with your order please contact our customer service team by email at orders@essentialkitchen.com.au or call us on 02 9571 7288.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.